Our Voice Coaching for Telephone Professionals will help give you the edge in all your business communications.

You will learn how people listen and how they take in information, helping you better understand how to make your calls more effective. Whether your role is to sell, give information or field difficult calls you will be armed with more tools for business success.

We won’t try to change who you are or how you speak, (unless you want to) but an effective telephone manner might require you to make slight adaptations to help your listener engage with you more effectively. Sometimes just small changes in your delivery can have a dramatic impact on how you come across on the phone.

Our Voice Coaching for Telephone Professionals can include:

Understanding the influence and impact of our vocal communication

• Learning how to make the most of your voice for making and fielding calls
• How to use your voice with greater flexibility for influencing, selling and building rapport
• Ensuring excellent clarity and the right speaking pace to engage your listener
• Helping you vary your tone to achieve the right business message e.g. friendliness, helpfulness, assertiveness, authority, re-assurance etc.
• Understanding how people listen and take in information
• Managing your personal state: breathing, posture and calming techniques for managing difficult calls
• Tackling any individual issues: e.g. managing stress, clarity, sounding more authoritative etc.
• Recording and assessing your present telephone delivery style
• How to look after your voice to fulfil H&S guidelines

You can download PDF details of course content here: Voice Coaching for Telephone Professionals PDF

All our Voice Communication Coaching is tailor-made to serve your business objectives, whatever the experience level of your team. We deliver one-to-one coaching, group training and workshops or a combination of them both. We have honed our business voice communication coaching skills over fifteen years, working with clients from FTSE 100 companies to SMEs and from engineers to professional services.

“Kate provided training in voice communication…more than a hundred managers from Eurostar took part in the programme. Kate was an absolute pleasure to work with: creative, dedicated, reliable, and a real inspiration to all those who took part in her courses.”

Guy Raybould, L&D, Eurostar International Ltd

“I just wanted to put on record my thanks for allowing me to take part in the voice training sessions last week. This was the third time I have taken part in such sessions and Kate was by far the best. The tips she gave me were so different to anything I have ever been told and I already feel much more comfortable when reading bulletins.”

BBC News Presenter

“Wonderful voice coaching session, I now know how to control my pace – helped tremendously with speech projection.”

Boots Area Manager

“Excellent! I absolutely loved it – absolutely great to learn and discover so many things about the voice and the impact of our announcements. Kate is knowledgeable and there was a good balance of theory and practical. She was attentive to detail – feels like a 1-2-1 even with everyone else there.”

Customer Service Team, Eurostar

“Excellent on breathing and voice skills. First Class.”

Sales Director